Current Vacancy - Operations and Development Manager

We are currently recruiting for an Operations and Development Manager.  Please forward your CV and a Covering Letter to  Closing date for applications is Friday 13th July at 4pm.


Job Title:                           Operations and Development Manager

Scale:                                £28,000 pro-rata

Hours:                                21 hours a week, Tuesdays and Fridays, 3rd Day Flexible

Responsible For:              Service Delivery Coordinator

Responsible To:                Board of Trustees


- To help guide Headway Derby through an exciting period of transition and service development

- To be responsible for the overall operational management of Headway Derby, including management of the Headway Centre and all projects, services and resources, with support provided by the Service Delivery Coordinator

- To oversee the organisation's finances and administration, including bookeeping, budgeting and payroll

- To be responsible for the organisation's human resource management, including staff recruitment, contracts, annual leave, sickness/ absence, overseeing ongoing staff training and volunteer training and development, DBS checks

- To be the organisation's Data Protection Controller

- To be the organisation's Safeguarding Lead

- To be responsible for the organisation's Health and Safety and maintenance of the Headway Centre

- To develop and lead Headway Derby's business development strategy and maximise opportunities to generate income, enabling the charity to continue to provide services for adults with acquired brain injuries in Derby, Derbyshire and East Staffs

- To identify opportunities for funding and submit applications based on the Business Development Strategy

- To take responsibility for managing projects and activities from inception, through fundraising, recruitment and initiation to handover to appropriate staff teams

- To be responsible for monitoring and evaluation of projects

- To attend occasional evening or weekend meetings and be available for occasional consultation outside usual working hours on a voluntary basis

- When required, to support people affected by brain injury to engage in appropriate, supportive, flexible and meaningful rehabilitative activities

- Direct line management of Service Coordinator

- Overall responsibility for all staff and volunteers


- To have overall responsibility for managing the Headway Centre and all projects, services and resources

- To manage the development and transition of Headway Derby's service provision

- To establish links and maintain communication with appropriate external organisations including Headway UK and local statutory authorities

- To research and identify funding opportunities, develop fundraising proposals, submit funding applications and develop and submit tender bids

- To review, identify and develop suitable actions and responses to any future market volatility and turbulent situations including responding to emergent stakehlder and beneficiary needs

- To take a lead in and implement an effective Marketing Strategy, leading on the promotion of Headway Derby, locally and regionally

- To manage Headway Derby's website and its development as a Service User resource and Marketing tool

- To liaise with the Board of Trustees in relation to ensuring policies and procedures are implemented in line with current legislation and regulation, such as Health and Safety, Equality and Vulnerable Adults legislation

- To maintain records and collect information and statistics necessary for monitoring, evaluation and development of services

- To report to Board of Trustees meetings with regular written reports and to attend occasional out of hours meetings when requested on a voluntary basis

- To contribute to the preparation of an Annual Report for the AGM

- To actively promote the work of the organisation and the interests of people affected by brain injury

- Ensure the effective use of funds and ensure that financial reporting requirements are met on a timely and regular basis


- To attend and participate in supervision meetings and to liaise closely with the Chair and keep trustees aware of developments and progress

- To attend and participate in training and development activities as agreed during supervision meetings and annual appraisals

- To maintain professional relationships with other members of the staff and volunteer team, with Trustees and with those in partner agencies

- To adhere to the requirements as outlined in the Headway Derby Policies and Procedures

- Any other duties commensurate with the level of the post and as may be agreed from time to time with the Board of Trustees


Education and Training


- An honours degree at 2:1 or above in a relevant area, or equivalent - examples of this will include health/ social care policy/ social care admin/ health admin/ voluntary sector/ business management/ marketing/ finance

Work Experience


Experience and evidence of:

- Service delivery and operational management

- Management of staff teams

- Health and Safety Management

- Safeguarding management

- Change management

- Senior officer/ board level experience in a similar organisation

- Fundraising within a voluntary sector environment

- Financial monitoring

- Completing and monitoring successful funding bids

- Informal and/ or formal negotiation

- Contributing to the development of policy and procedure

- Working with multiple funding streams

- Successful partnership working

- Project development and management


- A charitable or voluntary sector background

- Understanding of charity and company law

- Experience of Human Resources management

- Involvement in marketing and public relations

- Experience or knowledge of working with vulnerable groups

- Training skills

- Experience of reporting to management and/ or trustee boards

- Experience of publicity and promotions

Personal Attributes


- Motivated and enthusiastic

- Excellent interpersonal skills at all levels

- Excellent written communication skills with the ability to present clear, well structured professional reports

- Excellent presentation skills

- Ability to operate with a high degree of confidentiality

- Ability to work to tight deadlines and to take responsibility for meeting agreed and multiple targets

- Ability to organise and prioritise work

- Abililty to work on own initiative, to be proactive and take responsibility for actions

- Ability to work independently and as part of a team towards a common objective

- Commitment to continuing professional development

- Willingness to work flexibly as and when required

- Good influencing skills

IT Skills


- Proficient with Mocrosoft Office applications including Word, PowerPoint, Excel and Access

- Competence with Outlook and the Internet

- Ability to analyse and interpret statistical and other data

- Experience of database development

Please send a CV and covering letter to

Closing date for applications is Friday 13th July 2018 at 4pm